Lightspeed Systems Community Site

Our community site was their first yearlong project I worked on with them. Standard web design process, information discovery, spec development, wireframes, mockups, and development. When launched, engagement spiked and we truly started to form a community of our users and employees. In total, we designed out 14 individual WordPress template designs for a handful of post types along with several individual page designs.

Define

Pain Point: Our documentation lived on an outdated wiki type repository that customers could not easily find our documentation.

We had to divide and conquer as the repository well over 10k pieces of documentation for several different products. This required a massive amount of document sorting and information architecture. On top of that, we had to design for three distinct audiences, IT personnel, teachers, and our internal employees.

MVP

• Architect the new site structure
  • Connect users to
    • Documentation
    • Knowledgebase
    • Release Center
    • Downloads
    • Support
    • Their community
  • Video repository
  • Functioning blog

Ideate – Through Wireframes

Iterations

While working with key stakeholders and going through user testing we iterated various aspects of the learning management system (LME/VLE). I did several rounds of best practice research on the features most used by services that were already well established. We polled our members and potential users  on products already in market to help establish direction and usability.

Product Launch